Renovation While Treading Lightly on Tradition

  By: Larry Mogelonsky Member Laguna Strategic Advisors   For over 100 years, the Ritz-Carlton Montreal has been more than just a hotel; it has been a bastion of the city’s ‘Great Gatsby’ society. Through its doors, royalty and those of privilege have passed...

Amazing AirBnB Advertising

By: Larry Mogelonsky Member Laguna Strategic Advisors I have to hand it to the folks running Airbnb. Their brilliance in communicating their message makes all of us in the hotel business look a bit amateurish. And incredibly for that matter, Airbnb’s latest TV missive...

Leveling the Sharing Economy Playing Field

By: Larry Mogelonsky Member of Laguna Strategic Advisors I attended an interesting travel panel earlier this month in my hometown of Toronto. The topic was the leisure segment, with the panelists all senior members of tourism bureaus and hotel organizations, while...

Pet Peeves of Hotel Fitness Centers

By: Larry Mogelonsky Member of Laguna Strategic Advisors With the desire for healthy eating, exercise and all-round wellness on the rise, creating an environment conducive for guests at your hotel’s fitness facilities is paramount. As a road warrior staying at some 50...

The Downfalls of Overcharging for Bottled Water

By: Larry Mogelonsky Member of Laguna Strategic Advisors You’ve trained your bellman, concierge and front desk staff to a tee. Your guests immediately feel welcome at your property with the awful nightmare of security lines, air travel and bag collection finally...

Guestroom TVs are Only the Beginning for Electronic Displays

By: Larry Mogelonsky Member of Laguna Strategic Advisors The TV that is front and center in every guest room is due for a ‘smart’ upgrade, but that’s not the becoming for how screens can serve to heighten the guest experience. In fact, the future of screen technology...