Sep 29, 2014
By: Larry Mogelonsky Member of Laguna Strategic Advisors As Warren Buffet once said, “How will you ever see eye to eye if you’re never face to face?” Many would lead you to believe face-to-face communications are a thing of past. After all, we have email, cellphones,...
Sep 18, 2014
By: Edwin Fuller Founder and President of Laguna Strategic Advisors Later this month, on September 27, people around the world will mark World Tourism Day as they have every year since 1980. That’s the day the United Nations designated as the one on which we recognize...
Aug 19, 2014
By: Edwin Fuller Founder and President of Laguna Strategic Advisors When I joined Marriott Corporation in 1972, the company’s portfolio consisted of 22 properties—three franchises, one managed property and 18 company-owned hotels. As a business model, Ownership was...
Aug 14, 2014
By: Edwin Fuller Founder and President of Laguna Strategic Advisors The world has become increasingly global and interconnected in the past 10-15 years. And while people have been on the move since time began, welcomed immigration has tended to move in step with...
Jul 24, 2014
By: Chuck Kelley Member of Laguna Strategic Advisors Most commentary on service excellence expresses some or all of these themes: Exceeding customer expectations, anticipating guests’ needs, being responsive, creating the impression that someone cares, memorable...
